Shipping Policy

Last updated: 20 October 2026

At Calon Tempeh, we make our products in small batches in Cardiff, Wales. We take care to pack every order securely and select appropriate delivery methods to help our products reach you in good condition.

Calon Tempeh is a brand of Amsta Commerce Ltd, a private limited company registered in England and Wales.

1. Delivery Areas

We currently offer delivery to addresses within the United Kingdom, subject to courier availability and any applicable delivery restrictions.

Available delivery options, charges and any relevant restrictions will be communicated at checkout or before you complete your order.

2. Delivery Charges

Delivery charges depend on the products ordered, the total parcel weight and the delivery service required.

Fresh tempeh and ambient products may have different delivery charges because they require different packaging and transportation arrangements.

For fresh tempeh, we use an express delivery service to minimise transit time. The cost is calculated according to the weight of the parcel and the applicable courier rate.

The delivery charge for your order will be displayed at checkout or confirmed before payment where a delivery charge cannot be calculated automatically.

Any free delivery offers or promotional delivery rates will be subject to the conditions stated at the time of the offer.

3. Fresh Tempeh: Frozen Packing and Express Delivery

Fresh tempeh is a perishable food product and requires careful handling during delivery.

Based on our delivery arrangements, fresh tempeh is packed frozen and sent using an express courier service, normally DPD's express delivery service, to minimise the time spent in transit.

Our target is for parcels to reach customers in approximately 24 hours after dispatch, although actual delivery times can vary.

We pack the product frozen with the intention that it arrives chilled and suitable for transfer to the appropriate storage conditions. The condition of the product on arrival may depend on the transit time, packaging performance and external temperatures.

Please note that an estimated 24-hour delivery time is not a guarantee. Courier delays and circumstances outside our control may occasionally affect delivery.

Receiving your fresh tempeh

When your parcel arrives:

• Please bring it inside and unpack it promptly.

• Check the condition of the product and packaging.

• Follow the storage instructions and use-by date stated on the product packaging.

• Transfer the product to the recommended storage conditions without delay.

If your tempeh arrives unexpectedly warm, the packaging is damaged, or you are concerned that the product may not have remained at a safe temperature, please contact us before consuming it. Do not consume food if you believe it may be unsafe.

We may ask you to provide photographs of the product and packaging, details of when the parcel arrived, and information about its condition so that we can investigate.

4. Dispatch Days for Fresh Tempeh

To help ensure that our fresh tempeh reaches you in the best possible condition, we dispatch fresh tempeh from Monday to Thursday only, with a latest dispatch cut-off of 10:00 am on Thursday. We do not dispatch fresh tempeh on Fridays, Saturdays or Sundays.

Fresh tempeh is packed frozen and sent using an express courier service, normally DPD's express delivery service. As our chosen express delivery service does not deliver at weekends, we schedule dispatch to minimise the risk of parcels being held in transit over the weekend.

Orders must be placed in time for us to prepare and dispatch them within our available dispatch schedule. Orders received after the Thursday 10:00 am cut-off, or too late for the relevant dispatch day, may be dispatched on the next available dispatch day, normally the following Monday.

Please note that dispatch days and delivery dates may be affected by public holidays, courier availability or unforeseen circumstances. If your order is affected, we will contact you where reasonably possible.

Our aim is for your frozen-packed tempeh to arrive chilled after approximately 24 hours in transit. This is an estimated delivery time, not a guarantee. Please ensure that someone is available to receive your parcel and refrigerate the product promptly in accordance with the storage instructions on its packaging.

5. Tempeh Crisps and Other Ambient Products

Tempeh crisps and other suitable ambient products can normally be sent using an appropriate standard postal or courier service.

These products do not ordinarily require the same frozen packing and express delivery arrangements as fresh tempeh.

Delivery charges and estimated delivery times depend on the parcel weight, destination and service selected. The applicable charges and available options will be shown at checkout or confirmed before payment.

If an order contains both fresh tempeh and ambient products, we will use delivery arrangements appropriate to the products concerned. Separate parcels or additional charges may apply where necessary, and any additional charges will be communicated before payment.

6. Delivery Times and Delays

We aim to dispatch orders within the timeframe stated at checkout or in your order confirmation.

Fresh tempeh is normally sent using express delivery, with an intended transit time of approximately 24 hours. This is an estimate rather than a guaranteed delivery time.

Delivery may occasionally be delayed by circumstances such as severe weather, courier disruption, transport problems or other unforeseen events.

If we become aware of a significant delay affecting your order, we will make reasonable efforts to contact you and discuss the appropriate next steps, particularly where the order contains perishable food.

Nothing in this section removes any delivery obligations or consumer rights that apply by law.

7. Delivery Address

Please check your delivery address carefully before completing your order.

If you notice an error, contact us as soon as possible at calontempeh@gmail.com or amstacommerce@gmail.com.

We will try to correct the details if the order has not yet been dispatched, but changes cannot be guaranteed once the parcel is with the courier.

8. Missed or Failed Deliveries

Please make appropriate arrangements to receive your delivery, particularly where your order contains fresh tempeh.

Depending on the courier service, a missed delivery may result in a further delivery attempt, collection from a designated location or other arrangements offered by the courier.

For fresh tempeh, please contact us promptly if a missed delivery or failed delivery attempt may affect the product's condition.

If a delivery problem arises, we will consider the circumstances and any applicable consumer rights when determining the appropriate resolution. Additional delivery charges will not automatically be imposed where a delivery fails.

9. Damaged, Incorrect or Delayed Orders

Please inspect your order as soon as reasonably possible after delivery.

If your parcel arrives damaged, contains an incorrect product, is incomplete, or you have concerns about the condition of your fresh tempeh, please contact us promptly.

Please provide:

• Your order number.

• A description of the issue.

• Photographs of the product and packaging, where possible.

• The date and approximate time of delivery, where relevant.

We will investigate the matter and work with you to find an appropriate resolution.

Where a product is faulty, damaged, unsafe, not as described or otherwise does not meet the applicable legal requirements, we will respect your statutory rights. Depending on the circumstances, the appropriate remedy may include a replacement, refund or other remedy required by law.

Nothing in this policy limits your statutory rights as a consumer.

10. Contact Us

For questions about shipping, delivery or an existing order, please contact:

Calon Tempeh
A brand of Amsta Commerce Ltd
14 Museum Place
Cardiff
CF10 3BH
United Kingdom

Email: calontempeh@gmail.com
Alternative email: amstacommerce@gmail.com

Your Statutory Rights

This Shipping Policy does not exclude or limit any rights you have under applicable UK consumer law.

Our products must comply with applicable legal requirements and, where relevant, be of satisfactory quality, fit for purpose and as described.

Where a delivery contains perishable food, we will handle delivery issues with appropriate consideration for the product's nature, condition and food safety requirements.