Returns & Refund Policy

Last updated: 24 September 2026

Calon Tempeh is a brand of Amsta Commerce Ltd.

We want you to be happy with your purchase. Because we sell both perishable fresh tempeh and non-perishable products such as tempeh crisps, different return and cancellation arrangements apply depending on the product.

Nothing in this policy affects your statutory rights as a consumer.

1. Non-Perishable Products — 30-Day Returns

For eligible non-perishable products, we offer a 30-day return period.

You have 30 days from the date you receive your order to contact us to request a return if you have changed your mind.

To be eligible for a change-of-mind return, the product must be:

• unused and in the same condition in which you received it;

• unopened and in its original packaging, where applicable; and

• accompanied by reasonable proof of purchase, such as your order confirmation or receipt.

You are responsible for taking reasonable care of the product while it is in your possession.

How to request a return

Before sending anything back, please contact us at:

amstacommerce@gmail.com or calontempeh@gmail.com

Please include your order number and the reason for your return.

We will provide instructions on whether and where the product should be returned.

Please do not send products back to us without first contacting us and receiving return instructions.

Unless the product is faulty, damaged, incorrect or otherwise does not conform to the contract, you are responsible for the reasonable cost of returning an unwanted non-perishable product under our voluntary 30-day returns policy.

2. Fresh Tempeh and Other Perishable Products

Fresh tempeh is a perishable food product and is not eligible for our 30-day change-of-mind return policy.

Because fresh tempeh is liable to deteriorate or expire rapidly, it is not appropriate for customers to return it simply because they have changed their mind.

For the same reason, we ask that you do not send fresh tempeh back to us unless we have specifically asked you to do so.

However, this does not affect your statutory rights.

If your fresh tempeh is:

• damaged during delivery;

• defective or otherwise of unsatisfactory quality;

• not as described;

• the wrong product; or

• otherwise does not conform to your legal rights,

please contact us as soon as possible so that we can investigate the issue and provide an appropriate remedy.

Depending on the circumstances, this may include a replacement, refund or other remedy available under applicable consumer law.

3. Problems With Your Order

Please inspect your order as soon as reasonably possible after delivery.

If your order arrives damaged, contains the wrong product, or you believe there is a problem with the quality or condition of a product, please contact us promptly at:

amstacommerce@gmail.com or calontempeh@gmail.com

Please provide:

• your order number;

• a description of the problem; and

• photographs of the product and packaging where possible.

For fresh tempeh, please contact us as soon as possible after delivery, because it is a perishable food and its condition can change over time.

Please do not dispose of a product that you believe is defective or unsafe until you have contacted us, unless doing so is necessary for health or safety reasons.

We will assess the circumstances and determine the appropriate remedy in accordance with your statutory rights.

4. Products That Cannot Be Returned Under the 30-Day Change-of-Mind Policy

Our 30-day change-of-mind return policy does not apply to:

• fresh tempeh and other perishable food products;

• products that have been opened, used or consumed;

• products that have been damaged after delivery through improper handling or storage;

• gift cards; and

• any other products that are legally excluded from a change-of-mind cancellation or return right.

This does not affect your statutory rights where a product is faulty, damaged, misdescribed or otherwise does not conform to the contract.

5. Refunds

Once we have received and assessed an eligible returned non-perishable product, we will notify you whether the return has been accepted.

Where a refund is due, we will refund the relevant amount using the original payment method, unless otherwise agreed with you.

Where a product is returned because it is faulty, damaged, incorrect or otherwise does not conform to your statutory rights, we will deal with the matter in accordance with applicable consumer law.

For change-of-mind returns under our voluntary 30-day policy, the original delivery charge and return postage may be non-refundable, except where applicable law requires otherwise.

6. Exchanges

We do not normally offer direct exchanges.

If you would like a different non-perishable product, you may return the eligible product in accordance with this policy and place a new order separately.

If your product is faulty, damaged or incorrect, please contact us before placing a new order so that we can determine the appropriate remedy.

7. Sale Items

Products purchased during a sale or promotional offer remain subject to the same statutory consumer rights as products purchased at full price.

Our 30-day change-of-mind return policy applies to eligible non-perishable sale products unless the product is specifically identified as excluded from that voluntary policy.

Nothing in this section limits your statutory rights.

8. Delivery Problems

If your order has been lost, arrives damaged or is otherwise not delivered as agreed, please contact us at:

amstacommerce@gmail.com or calontempeh@gmail.com

We will investigate the delivery issue and work with the relevant delivery provider where appropriate.

For fresh tempeh, please contact us promptly because of the perishable nature of the product.